Frequently Asked Questions
Everything you need to know about your favorite Dooney & Bourke styles.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic Dooney & Bourke merchandise, shipped directly from our official distribution centers.
What is your return policy?
We accept returns of unused and unworn merchandise within 30 days of delivery. Please note that a $5.00 shipping and handling fee will be deducted from your refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing your UPS or USPS tracking number. You can also track your status via the 'Order Tracking' page on our site.
Do you offer international shipping?
Currently, ILoveDooney only ships to addresses within the United States, including Alaska, Hawaii, and P.O. Boxes.
How do I care for my leather handbag?
Care instructions vary by leather type. Generally, we recommend using a soft cotton cloth dampened with water for light cleaning. Avoid using commercial leather cleaners or polishes unless specified for that collection.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as PayPal and Apple Pay.